Frequently Asked Questions

1. What is your turnaround time?

We strive to process and ship orders within 5–7 business days, and often sooner. Please note that turnaround times may be longer during holidays or periods of high demand.

2. Do you offer local pick up?

Yes! Local pickup is available in Eagleville, PA.

3. What is the turnaround time for bulk orders?

Production times depend on order size and design complexity, but the majority of bulk orders are typically completed within 7–21 business days.

4. Can I preview my design before it's engraved?

Yes, we can provide visual proof for most engravings.

5. What materials can you engrave?

We can personalize all kinds of surfaces, like metal, glass, leather, wood, and some plastics. Not sure if your item can be engraved? Just reach out to us—we’ll be happy to help!

6. Do you offer gift wrapping?

Gift wrapping or gift-ready packaging is available on select items. Options appear at checkout or on product pages.

7. Do you offer discounts for bulk or corporate orders?

Yes! Volume-based pricing is available depending on quantity and customization needs. Submit an inquiry for a tailored quote.

8. What types of events do you offer onsite engraving for?

We support corporate events, brand activations, weddings, galas, retail pop-ups, and private celebrations.

9. What items can you engrave onsite?

Popular onsite items include metal accessories, glassware, fragrance bottles, leather goods, and event giveaways. We’ll let you know what surfaces work best for your event.

10. What is your return policy?

Because each item is custom-made, we cannot accept returns on personalized items. If there is an issue with quality or craftsmanship, please contact us within 7 days.